At ITWERCS we do our best to combine the advantages of an all-in-one solution and a system powered by APIs to enable communication with other systems.  We aim to be your partner in operations and through our partnerships we enable robust and real-time updates across multiple systems, using our seamless Application Programming Interface partners can connect to the ITWERCS Ecosystem to perform simple tasks as well as incredibly robust tasks instantly.  Check out our current partner list below, and there are many more in process!  Contact Us today to talk about how we can work with your favorite tools!

This year has stood the world on its side.  We're dealing with problems like Daniel-San in the Karate Kid-- Wax On, Wax Off, Paint Fence, Side-Side, right?  We're using the tools that we used to use from time to time as our mainstays, tools like Teams, Zoom, Office365 and Google Hangouts.  This has forced people to learn remote work, which has been a challenge for some.  At ITWERCS, we started from day one (2006) building a system that was designed to be managed remotely.  Our Microsoft Run-Once client keeps data cached at your local computer, while harnessing the power of the Azure cloud to manage locations across the country, from anywhere.  We've been doing this since launch and found that over time the ability to manage remotely dramatically improves your quality of life.  Today's expectations of everyone seem to be that "always on, always listening" state, which is unsustainable in the long run without tools like ITWERCS to manage your enterprise.  Contact Us to talk about how we can enable a better quality of life for you and your team.

At ITWERCS we're constantly working to make it easier for Operators to provide better customer service.  Time spent not working with team members, customers and food quality is time wasted.  Now you can eliminate tablets and cumbersome repetitive tasks by using our connection  to Chowly.  Our Chowly interface keeps menu items up to date, pricing perfect and takes in orders directly to the POS using robust hold and fire rules. Chowly, a market leader in delivery aggregation has been empowering restaurants through an affordable and reliable direct connection.  In today's market, labor is at a premium, don't waste it on the menial task of re-entering orders into your Point of Sale.  Contact Us today to talk about how to make things smoother!

Whether for Covid-19 prevention purposes or simply to keep your Beer Menus refreshed, ITWERCS now has built-in QR Code Menus that stay perfectly in sync with your restaurant.  Simply mark menu items as whether or not they should show up in the Online Menu and post the QR Code.  Restaurants can use our Concepts feature to set your own fonts, colors and logos.  Takes less than 15 minutes to set up!!  No need for third party software and no need to update pricing in multiple locations, ITWERCS does it all for you automatically.  Aim your camera at the QR Code below to check it out!!

There are a lot of famous and funny quotes about checklists, my favorite:  "Even Han Solo and Chewbacca Used a Checklist."
There's no doubt that in Operations the key to a successful shift is the utilization of concise and critical checklists.  Checking temperatures of hot and cold storage, along with tasting of prep items for quality has long been the standard for Operators.  The onset of Covid-19 has brought forth several more sanitation and health checkpoints, making an Operator's opening tasks even more critical.  We spent some time this Spring engineering a completed checklist engine.  Whether you have a recurring shift checklist or an ad-hoc checklist, such as a slip and fall, we have you covered.  Build your checklists, schedule them for your critical periods, and track each and every step from the Enterprise level.  MultiUnit operators can get real-time status on coolers, cooktops, HVAC, plumbing and more, reported up on each checklist step.  To learn more abou how ITWERCS powers Operations, Contact Us for a demo today!

The past months have reshaped the dining experience as well as the pre-dining experience.  Different local rules and laws have dictated what percentage of our restaurants we can open, how far we can space them, how many people we can have in our buildings, and more.  All of which have forced operators to rethink how they plan and manage these resources.  Sure, there are third-party solutions that can be quickly enabled to manage waitlists and reservations.  You simply pay a fee per month or per customers and, wait, hold on, I have to pay more??  Revenue is already restricted.  Costs of Goods have spiked (thank goodness they are starting to come back down) and we spent months closed.  Operators don't have any of these fees budgeted, but its a necessity.  We have great news.  Waitlisting and Reservations are built into the ITWERCS Hospitality Platform and can be deployed within an hour or two, complete with a balanced server seating feature to show you who should get the next table in order to maximize service.  There are handy web widgets that you can embed into your web pages that connect your guests with ITWERCS in real time.  Click Here for a free demo and to talk about how ITWERCS can help you.

ITWERCS Hospitality Platform announced today that it has entered into a Major Account Partnership with 24-7 Hospitality to resell and provide service for major restaurant chains across the United States.  This agreement includes the ITWERCS Point of Sale, Scheduling, Kitchen Display, Waitlists, Reservations, Checklists and other industry-leading technologies.
“With 24-7 as our partner in the major account space we gain decades of implementation and services experience, as well as a professional sales team with experience across the country” said Chris Duncan, CEO of ITWERCS.  “Our goal is to provide the best platform for operators with a service level above and beyond any other platform on the market and 24-7 has proven for years that they are the best in the industry.
“Combining the ITWERCS software solution which offers all of the latest in advanced POS functions along with 24-7’s industry leading commitment to a high level of customer support, we can ensure our clients success in driving profit and scalable growth, while still maintaining the highest quality of guest service.”  Todd Baker Jr., President of 24x7 Hospitality Technology.
 
About 24x7 Hospitality Technology
 
Headquartered in Chicago, IL, 24x7 Hospitality Technology was founded in 2004 and is a national provider of hospitality software, hardware and support systems to restaurant chains all across the United States. Focused on providing multiple unit restaurant operators one-to-one automation programs tailored to their business while providing unparalleled client support, 24-7 continues to expand its market penetration in the hospitality industry.
 
About ITWERCS
ITWERCS is the first Hospitality Point of Sale in the Microsoft Cloud that was built inside of a major US restaurant chain.  Launched in 2007 and running on Microsoft Cloud since 2009, the platform completely integrates all aspects of restaurant operations in a true multi-unit architecture.  Founded in 2017, ITWERCS is a owned by the Jonas division of Constellation Software.

1. Keep security in the forefront of your thinking.  It will save you money and headaches later.  As PCI evolves, the credit card companies and banks will continue to transfer liabilities to merchants when they can.  Don’t even talk to a POS vendor who is not utilizing EMV and Point to Point Encryption.
2. Keep your mind on your processing.  Lots of POS companies will take your credit card processing money if you let them.  Watch out for “free” or discounted hardware to get you into a long term contract.  There are financing options that will cost you much, much less in the long run.
3. Keep your hearts and minds open.  Change is something that very few people process well.  Prepare your staff and talk often about the positive points to upgrading your technology.
4. Keep reasonable expectations.  Changing your technology is not like flipping a light switch on success.  Phase in projects such as scheduling and inventory over time. 
5. Keep your Long Term plan in mind.  Look closely at your vendor’s vision of Hospitality Software.  Buzzwords like Cloud, Business Intelligence, Artificial Intelligence and others are catchy, but how the vendor is doing to accomplish these technology goals is critical.

ITWERCS, now a part of Jonas Software, is a leading provider of hybrid cloud Point of Sale.  We've been providing hybrid cloud hospitality on the Microsoft Cloud since 2009, and continue to produce cutting edge tools for today’s hospitality operators.  Talk to us soon about how we can help you transform your company and grow.

A tip for Restaurant Executives and Operators:  When customers utilize their current hardware to implement ITWERCS, their costs of entry are minimized, giving them access to world-class cloud Point of Sale without the hassle and costs of replacing entire systems.  We recently converted a customer in Chicago from their legacy software, running on reliable HP hardware over from a legacy software to our platform.  In a matter of an hour, they were up and running on their existing terminals, printers and cash drawers.  They migrated from a non-EMV, non-cloud solution to ITWERCS with ease, and now are fully utilizing our POS, Scheduling and other modules under a simple flat monthly fee.  What could be easier?

The life of a restaurant Manager is a busy one.  We know it because we have lived it.  We strive every day to not only provide the best systems, but also the best systems that enable Management to spend time on what's important.... Customers!
In our upcoming release, Servers will be able to request a Comp (Discount), Void or other transaction approval from the Point of Sale.  The request will not only notify the rest of the Point of Sale terminals and tablets in store, but also notify the scheduled manager through the ITWERCS Team App.  One click in the app and the Manager Approval can be applied in a secure, auditable form.  No more running around to terminals, no more handing out your key card or number!